Privacy Policy

UNISON and the London Ambulance Service UNISON Branch is committed to safeguarding the privacy of everyone who uses our services. This policy sets out how we will use your personal data.

This policy reflects our duties under the General Data Protection Regulation 2016 (GDPR), the Data Protection Act (1998) and all applicable Privacy and Electronic Communication Regulations. It describes how we use personal data fairly, keep it secure, make sure it is accurate and uphold your rights as a data subject.

This policy does not apply to other organisations to which we may link and whose privacy policies may differ.

Please read the following policy to understand how your personal information will be treated. It may change from time to time, so please check back periodically. It was last updated in May 2018.

Who we are

UNISON is the data controller for the information you provide. Our address is:

UNISON
UNISON Centre
130 Euston Road
London
NW1 2AY

UNISON’s Data Protection Officer is Libby Bate, who can be contacted at dataprotection@unison.co.uk.

How UNISON uses your personal data

We routinely use your personal data for the following purposes:

  • Registering you as a UNISON member.
  • Contacting you about your membership and about essential trade union activities.
  • Representing you effectively.
  • Meeting our legal obligations as a trade union.
  • Acting in accordance with the UNISON Rulebook.

The lawful basis for this processing is UNISON pursuing our legitimate interests as a trade union. We may also use legitimate interest as our lawful basis for the following data processing:

  • Holding your data on our membership database.
  • Processing your subscription payments.
  • Confirming your identity when you contact us.
  • Sending you statutory communications (these are communications that, as a trade union, we have to send you by law).
  • Sending you the quarterly membership magazine.
  • Ensuring you have a vote in all UNISON elections and ballots that you are eligible to vote in.
  • Ensuring you are represented through UNISON’s democratic processes, such as conferences.
  • Member representation (this could be representing you individually or collectively) and case work.
  • Booking you on to any trade union courses you want to attend and ensuring accessibility.
  • Equality monitoring.
  • Statistical analysis of our membership and of employers and workplaces.

Accessing your personal data within UNISON

Some of your personal data will be available to UNISON’s employees, branch officials, workplace representatives and others formally instructed by UNISON for the purposes of carrying out trade union duties.

The type of personal data shared will be relevant to the purpose for which the data is used, so for example, unless you have expressly asked us not to, workplace representatives will be given your workplace details.

Data security

UNISON uses industry standard efforts to safeguard the confidentiality of your personally identifiable information, such as firewalls and SSL (secure socket layers). We make every effort to protect the loss, misuse and alteration of information under our control. However, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

If you have elected to use the “MyUNISON” service, your UNISON membership information is password protected so that only you can access it and view the information contained in your account. You are responsible for maintaining the secrecy of your passwords.

Sharing your personal data with third parties

By third parties, we mean organisations that are not UNISON.

We share your information with third parties such as:

  • Mailing houses that print and send our communications to you.
  • Providers of membership benefits.
  • Returning officers (who ensure our elections are run fairly) and scrutineers (who count the votes when we ballot).

When we share your data, we only share the minimum required for the purpose of the data processing (for example if the purpose is to send you a mailing by post, we wouldn’t share your email address with the mailing house, because they don’t need it). We also ensure that processes are in place so that data is always transferred to third parties securely.

The third parties we share data with are:

For all UNISON members:

  • ADM – the mailing house that prints and sends our postal communications.
  • Electoral Reform Services (ERS) – the organisation that acts as scrutineer for our elections and returning office for our ballots.
  • Union Insurance Association (UIA) – the organisation that runs the UNISON Direct call centre.

For some UNISON members, depending on the membership benefits and services that you choose to access:

  • Your employer – if you choose to pay your subscriptions as a payroll deduction. We also may use the information your employer provides us to keep our records up to date. Please note that if you do not want us to disclose your UNISON membership to your employer, you can pay your subscriptions by Direct Debit.
  • The Labour Party – if you opt for membership of our Labour Link fund.
  • Thompsons Solicitors – if UNISON refers a case in which you are involved for legal advice.
  • Salesforce – if you opt in to email communications from UNISON. This is the company we use to send electronic mailings.
  • Union Income Benefit (UIB) – if you opt in to receiving information about membership benefits from third parties.
  • Liverpool Victoria (LV) – if you opt in to receiving information about membership benefits from third parties.
  • Unison Insurance Association (UIA) – if you opt in to receiving information about membership benefits from third parties. Please note this transfer is separate to that for the UNISON Direct call centre.

We very occasionally share personal data with organisations working to detect or prevent crime, such as the police.

Market research

You may be contacted and invited to participate in market research activities by third party organisations acting on UNISON’s behalf. While such research helps us to get valuable feedback on how we work well and where we can get better – and as such your participation is very helpful and always appreciated – you are not obliged to participate in such research. If you don’t want to, simply let the researcher know.

Transfers overseas and safeguards

We don’t routinely transfer your data outside of the UK. Where it is necessary, we ensure appropriate data protection measures are in place.

Retention of data

Retention means how long we keep your data for. We do this in accordance with UNISON’s data retention policy. This includes:

  • Application form – retained for one year after processing, then securely destroyed.
  • Membership record – retained for seven years after membership lapses, then minimised.
  • Case files – retained for seven years after the case is closed, then securely destroyed.

If you would like to know more or see UNISON’s full data retention policy, please email dataprotection@unison.co.uk. 

Your rights as a data subject

You have rights as a data subject. These rights are:

  1. The right to be informed – this means we must inform you how we are going to use your personal data. We do this through this privacy policy and by informing you how your data will be used each time we collect it.
  2. The right of access – you have the right to access your personal data (e.g. data that is about you) that we hold. This is called a subject access request. We must respond to your request within one month. To request access to your data, please email dataprotection@unison.co.uk. It is very helpful if you tell us what of your personal data you are seeking.
  3. The right to rectification – if you think the data we hold on you is incorrect, tell us so we can put it right. You can do this by: logging in to MyUNISON; contacting UNISON Direct on 0800 0 857 857; or contacting your local branch.
  4. The right to erasure – you have the right to request that we delete your data. We will do so, provided that we do not have a compelling reason for keeping it. To request this, please email dataprotection@unison.co.uk.
  5. The right to restrict processing – you can change your communication preferences (therefore restricting how we communicate with you) by logging in to MyUNISON; contacting UNISON Direct on 0800 0 857 857; or contacting your local branch. There are also certain other circumstances in which you can suppress the processing of your personal data. To request this, please email dataprotection@unison.co.uk.
  6. The right to data portability – you can obtain and reuse your personal data for your own purposes across different services, for example different unions. To request this, please email dataprotection@unison.co.uk.
  7. The right to object – you have the right to object toa) Direct marketing from UNISON or from third parties we have shared your data with for direct marketing purposes.You can opt out of direct marketing any time by logging in to MyUNISON; contacting UNISON Direct on 0800 0 857 857; or contacting your local branch. There will also be instructions on how to unsubscribe included in any direct marketing message that we send to you.b) Any processing where our lawful basis is legitimate interest (see above).If you would like to formally object to any of our legitimate interest processing, please email dataprotection@unison.co.uk.
  8. Rights in relation to automated decision making and profiling – this is not something we do at UNISON. If that ever changes, this policy will be updated accordingly.

At UNISON we are committed to upholding your rights as a data subject. If you think we have not done so, please contact dataprotection@unison.co.uk.

You may also complain to the Information Commissioner’s Office (ICO) if you believe your rights have not been upheld. The ICO is the data protection regulator and their website is: www.ico.org.uk.

Consent

There are some types of data processing that we only do if you have given us your consent. These are:

  • Sending direct marketing messages by email.
  • Sharing your data with third party providers of membership benefits.
  • Sharing your data with the Labour Party.

You are in control of what consent you give us. You can withdraw your consent at any time by: logging in to MyUNISON; contacting UNISON Direct on 0800 0 857 857; or contacting your local branch. There will also be instructions on how to unsubscribe included in any direct marketing message that we send to you.

Statutory data requirements

As a trade union, we have a statutory requirement to keep an accurate register of members’ names and addresses. If you wish to be a UNISON member, you must provide this information to us.

Data collected on our website

Personal data collected by this website will only be used for the purposes (or closely related purposes) for which it was collected.

We may use your personal information to:

  • Administer the website.
  • Improve your browsing experience by personalising the website.
  • Enable your use of the services available on the website.
  • Deal with enquiries and complaints made by you relating to the website.

Email

All emails that we send you are tracked.  This helps us to ensure that you only receive emails from us that are of interest to you.  You can unsubscribe from emails at anytime by clicking the ‘unsubscribe’ button at the bottom of an email.

Cookies

When on our website, data may be stored on a “cookie”. This is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive. This small amount of information does NOT contain any private information stored on your computer.

Like most websites, UNISON’s uses cookies to improve our users’ experience.  We ask when you first access our site if you are happy for cookies to be used. If you choose not to use cookies, it may be difficult to use some parts of our website.

Our cookies policy explains which cookies we use and why, along with where you can find more information about cookies.

Social media buttons

On many of the pages of the site you will see ‘social buttons’, such as share buttons for Twitter, and Facebook ‘Like’ buttons.

When you click on any of these buttons, these sites will be registering that action and may use that information.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Facebook advertising

From time to time we may use Facebook advertising to promote UNISON events and campaigns and encourage people to join UNISON. We do not collect any personal data from Facebook profiles. We do not use your member data to target our advertising on Facebook. We do not provide or sell member data to third parties for the purposes of Facebook marketing. To no longer receive Facebook ads click on the top right hand corner of the ad

External web services

We use a number of external web services on the UNISON site, mostly to display content within our web pages. For example, to display images we sometimes use Flickr; to show videos we use YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common.

As with the social buttons, these sites may use information about usage of embedded content. If you are not logged in to these external services, then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

Please be assured that when you submit any details to us through this site such as your name and e-mail address, the information will be held in the strictest confidence. If your query needs to be answered by a particular branch officer such as a membership enquiry then your details will be passed to that branch officer who will then respond directly to you. If the enquiry concerns contacting a local rep, then your details will be forwarded to a local rep who will respond to you directly. These details will only be stored for as long as is necessary to answer your enquiry and will then be deleted. By submitting your name and e-mail address to us through the use of an online form or by direct e-mail to us you will not be subscribed to our mailing list and you will not be added to any other database. The exception to this is if you submit an online form or e-mail informing us of a change of details regarding your membership when we would have to amend our membership database and input your new details. You will not be subscribed to our e-mail mailing list and the only way to be on our list is for you to subscribe. Please note that this privacy policy is intended to apply solely to the use of and retention of information received through the web site and no other. New members are automatically subscribed to our e-mail newsletter and text alert service if they have supplied these details.

Mailing List

This web site operates a subscriber list to our newsletter which has a double opt in method. This means that when an address is submitted, a confirmation e-mail is sent which must be responded to before the address can be added to our database. Each mailing has an un-subscribe option at the bottom of the e-mail. As well as the newsletter, we will also send you important news and updates as and when we think it appropriate. We will not sell, rent, pass on or distribute your e-mail address to any other body including UNISON head office and will only be used by the Las Branch. You will not receive so called ‘spam’ mail from us. The mobile phone number is optional and is only for subscribing you to our text alert service. You will not receive telephone calls from us in relation to you submitting your number and it will only be stored for use with the text alert service. At present our newsletter list is managed by ‘Your Mailing List Provider‘ and you should also consult their privacy policy & Terms of Service

UNISON E-Mail Addresses

If you are a UNISON representative and have been issued with an @lasunison.com e-mail address then the above also applies. Your address will be stored by the webmaster and you may receive mailings from the webmaster, but only in connection with UNISON, the web site, occasional warnings such as virus attacks or in connection with your specific account. Your address will be displayed on the web site for members to contact you. If at any time you feel your account has been compromised we can change it or delete it for you. In 2004 we stopped issuing .com e-mail accounts to stewards and these are reserved for the exclusive use of branch officials and for the web site. They are operated by Google and you should read their Privacy Policy.

LasUnison.Net Accounts
These e-mail accounts were provided for us by Everyone.Net and are subject to a separate Privacy Policy.
However the provider stopped supplying free accounts in 2017 and this service will soon be closed.

Prize Draw
From time to time the website operates a prize draw for various different reasons. If you are one of our prize draw winners then by accepting the prize you agree to us publishing your name on our list of winners page and in any other publications that we may send out from time to time.
If after your name has been published you have good reason for having your name removed then please notify us in writing.

Text Alert
In 2006 we launched an SMS text message alert service enabling us to send news and updates direct to your mobile phone. This service was discontinued in April 2018 and all data was erased. 

Cookies
Due to the introduction of the new EU cookie law (e-Privacy Directive) The law which applies to how you use cookies and similar technologies for storing information on a user’s equipment such as their computer or mobile device changed on 26 May 2011. We have set up a new cookies information page with information on how and why we use cookies on our websites.

We take your privacy extremely seriously and if you feel we have breached this policy in any way then please do not hesitate to contact us at webmaster@lasunison.com with details.
Last revised – May 2018 (GDPR updates and addition of UNISON privacy policy)

For further information on our use of data or for any further information please send an e-mail to the webmaster@lasunison.com

To read the UNISON cookies policy click here